Steel Partners
Shipping Information

Shipping - Free shipping to the lower 48 states only. Please contact us for additional shipping charges to Alaska, Hawaii, and Canada. Shipping fees are not included for over-sized items that must be shipped Truck Freight. Please call for a Truck Freight shipping quote to your location.

Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote the exact shipping fees.

Estimated Shipping Time - Some items are stock items and can be shipped immediately. Allow 4 weeks for non-stock items, or call with your specific needs.

Method of Shipping - Steel Partners items are shipped Standard UPS or USPS. Over-sized items are shipped via Truck Freight.

Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.

Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.

When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives.  Check the Bill of Lading and verify that the quantity of packages delivered agrees with what the Bill of Lading indicates left the factory.  You may have to open the cartons, in the case of motor freight, to look for transit damage.  Please do not sign the Bill of Lading until you are reasonably sure the merchandise has been delivered in good condition.  If you should discover damage, it is your responsibility to notify us immediately.  You must sign the Bill of Lading with a note describing the damage you see.  Although damage claims are rare, they can happen and your products are fully insured against freight damage.

Please be sure the size and dimensions of the merchandise will fit in the desired room and entrance passages by a comfortable margin.  If delivery involves limited maneuverability because of narrow halls, doorways, stairwells, etc., we will not be responsible for any damage that could result in attempting placement.  If setup in your desired area is not conveniently feasible, delivery and setup will only be made to an accessible area. Please be sure to clear the desired room and path leading to it of any obstacles in advance of the delivery.

Freight Damage - Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible. You must sign the Bill of Lading with a note describing the damage you see.

Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 800-449-3145 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Steel Partners Lighting is 50% of the purchase price, as each piece is made to order from your specifications.

When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable. 

Disclaimer - All products are subject to availability.  Actual colors may not match your monitor.  Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices.  Please call customer service for information.

Trademark & Copyright -  Steel Partners is a registered trademark of Steel Partners contained herein are protected by U.S. Copyright laws.  Duplication of designs without written authorization is forbidden.